At HereHereThings hereherethings.com, we aim to ensure your satisfaction with our survival, tactical, camping, and outdoor products. This Refund Policy outlines the conditions and process for requesting a refund. Please review our Return Policy for additional details on returning items, as it is incorporated into this policy.

1. Eligibility for Refunds

  • Refunds are available for eligible items returned within 30 days of delivery, provided they are unused, in original condition, and include all packaging, tags, and labels.
  • Non-returnable items, such as perishable goods, intimate items, hazardous materials (e.g., flammable liquids), or used products, are not eligible for refunds.
  • Refunds for defective or damaged items require photo verification, as outlined in our Return Policy.

2. Refund Process

  1. Contact us at returns@hereherethings.com (mailto:returns@hereherethings.com) with your order number and reason for the refund request.
  2. Follow the return instructions provided, which may vary depending on the supplier (e.g., China, Russia, Turkiye, EU, USA, UAE or other countries manufacturers).
  3. Ship the item back as directed, noting that you are responsible for return shipping costs unless the refund is due to our error (e.g., wrong or defective item).
  4. Once the returned item is received and inspected, we will process your refund within 5-7 business days. Refunds may take additional time due to supplier coordination.

3. Low-Value Items (Under $20)

  • For items valued under $20, we may offer a refund without requiring a return. You must provide photos to verify the issue. Contact us at returns@hereherethings.com (mailto:returns@hereherethings.com) for details.

4. Refund Amount

  • Refunds will be issued for the original purchase price of the item, excluding original shipping costs.
  • If the return is due to our error, we will also refund reasonable return shipping costs.
  • Refunds will be processed to the original payment method used at checkout.

5. Defective or Damaged Items

  • If an item arrives defective or damaged, contact us within 30 days of delivery with photos of the issue.
  • We will work with the supplier to provide a refund or replacement, subject to availability.

6. Non-Delivered Orders

  • If your order does not arrive within the estimated delivery window, contact us at support@hereherethings.com (mailto:support@hereherethings.com).
  • We will investigate with the supplier and carrier. If the order is confirmed lost, we will issue a refund or reship the item, at our discretion.

7. International Orders

  • International refunds follow the same process but may involve additional customs considerations. Contact us for specific instructions.
  • Customs fees, duties, or taxes are non-refundable.

8. Cancellations

  • Orders can be canceled before processing (typically within 24 hours of placement) by contacting support@hereherethings.com (mailto:support@hereherethings.com).
  • If an order has already been processed or shipped, it is subject to our Return Policy for refunds.

9. Contact Us
For refund-related questions, please reach out to returns@hereherethings.com (mailto:returns@hereherethings.com).

Last Updated: June 12, 2025